GENERAL FAQ

Do you sell direct to consumers?
We only sell Picture Depot products through reputable home furnishings retailers. As a consumer, you are encouraged to find a dealer in your area or send us your inquiry so that we may direct you to a local dealer.

What are the requirements to become an Picture Depot customer?
Picture Depot offers its products “WHOLESALE TO THE TRADE ONLY” to retailers of home accessories or interior design professionals.

Is there a minimum order requirement?
Yes, Minimum order is $2000.00 for initial order. Minimum order required for each shipping location. Please specify quantity, item number and price to insure accurate shipment.

How long will my order take?
Normal shipping time 3 - 4 weeks from receipt of the order. All items are manufactured after payment terms are approved. Every effort is made to ship orders complete. Items out of stock must be reordered on a future order meeting the minimum order amount.

What are Picture Depot payment terms?
We do not ship to account with a past due balance. For new accounts, first order is by credit card or advance payment. Subsequent orders can be on Net 30 days subject to approval of credit application containing three trade references.

What are my shipping/delivery options?
Shipments are sent by common carrier – FOB Toronto, Ontario, Canada.
Freight is prepaid and added to the invoice. Residential delivery or other charges for special carrier service may be additional. In the absence of routing instructions, we use carrier deemed best by our shipping department.

What is Picture Depot return policy?
All claims should be made within 2-3 business days after receipt of goods. Should you receive a defective product, please call our Customer Care Department for instructions. Prior approval must be received from us before any returned merchandise will be accepted.

Do the dimensions listed include framing?
Yes, all items are rounded to the nearest inch. Decorative mirrors, and accessories are founded to the nearest inch of the tallest and widest part of the frame.

Can I choose a different frame or mat for an item?
Products are available only as shown. We reserve the right to substitute to slightly modify designs without notice. Custom styling is available for quantities, please contact your local rep or our customer care for a quote for such items.

Do Items include UPC codes?
Yes, all items in Picture Depot line comply with Universal Product Code (UPC) numbering standards. Each unit comes with a product/UPC code on the back.

Are all of your items shown on this website?
Yes, all products are available through our online catalog. Please check our new introduction section frequently as we are constantly adding new items.

MIRROR FAQ

How do I choose between art and a mirror for my foyer?
It depends on what you want to accomplish. Art adds color, warmth, and personality to your home. Mirrors enlarge and expand a room, are handy to have for that last glance before a night on the town, and can make a powerful fashion statement.

I want to place a large mirror in our foyer, but how can I hang it securely?
This is not a problem if you have the right hanging hardware and a hammer. The best hanging hardware for most walls is the J-hook. It is designed to keep the nail that goes into the wall at a sharp angle, so that even in drywall, it will stay in place. It is important that the J-hook be properly weighted for the item you want to hang.

No matter how hard I try, I can’t hang my mirrors and pictures level on the first try. Any secrets?
The most common way to hang is to hold the mirror or picture against the wall where you want it to be, have someone else step back and level the item from sight, and then mark the wall with a pencil where the hangers should be. A level can be used to make sure the item is perfectly straight before the wall is marked.

What is the best way to clean my mirrors?
Mirrors or glass can be cleaned with any glass cleaner on the market and a clean cloth or paper towel. For cleaning or dusting a frame, only use a clean dry cloth. We do not recommend any cleaning solution be used on the frame.

Framed mirrors really vary in price. Why is this?
There are many obvious reasons, but one less obvious reason is the frame finish. Frames can be finished very inexpensively with sprays, paper-wraps, and foil-wraps, but the more attractive finishes have numerous steps including hand-laid metal leaf and hand-antiquing. This gives a richer, deeper metallic finish like the Old World finishes of the past.

Does the bevel on a mirror add much to the cost?
Not as much as you may think. Straight bevels are cut and polished using current technology at a modest cost. Most shaped beveled mirrors require much more labor because they are cut and polished one at a time by hand. The wider the bevel, the more costly it is to produce.

ART FAQ

How do I choose between art and a mirror for my foyer?
It depends on what you want to accomplish. Art adds color, warmth, and personality to your home. Mirrors enlarge and expand a room, are handy to have for that last glance before a night on the town, and can make a powerful fashion statement.

I want to place a large piece of framed art in our foyer, but how can I hang it securely?
This is not a problem if you have the right hanging hardware and a hammer. The best hanging hardware for most walls is the J-hook. It is designed to keep the nail that goes into the wall at a sharp angle, so that even in drywall, it will stay in place. It is important that the J-hook be properly weighted for the item you want to hang.

No matter how hard I try, I can’t hang my mirrors and pictures level on the first try. Any secrets?
The most common way to hang is to hold the mirror or picture against the wall where you want it to be, have someone else step back and level the item from sight, and then mark the wall with a pencil where the hangers should be. A level can be used to make sure the item is perfectly straight before the wall is marked. In most cases, your art piece will come prewired to make hanging easier.

WHAT IS THE BEST WAY TO CLEAN MY FRAMED ART?
FOR CLEANING OR DUSTING, ONLY USE A CLEAN DRY CLOTH. WE DO NOT RECOMMEND ANY CLEANING SOLUTION BE USED ON THE FRAME OR ARTWORK.

FRAMED ART REALLY VARIES IN PRICE. WHY IS THIS?
THERE ARE MANY OBVIOUS REASONS, BUT ONE LESS OBVIOUS REASON IS THE FRAME FINISH. FRAMES CAN BE FINISHED VERY INEXPENSIVELY WITH SPRAYS, PAPER-WRAPS, AND FOIL-WRAPS, BUT THE MORE ATTRACTIVE FINISHES HAVE NUMEROUS STEPS INCLUDING HAND-LAID METAL LEAF AND HAND-ANTIQUING. THIS GIVES A RICHER, DEEPER METALLIC FINISH LIKE THE OLD WORLD FINISHES OF THE PAST.

I HAVE PURCHASED AN Picture Depot ORIGINAL OIL PAINTING, AND IT IS NOT EXACTLY LIKE THE PHOTO IN THE CATALOG THAT I ORDERED FROM?
Picture Depot OIL PAINTINGS ARE PAINTED ONE AT A TIME BY SKILLED ARTISTS AND NO TWO PAINTINGS ARE EXACTLY ALIKE.

ACCESSORY & CLOCK FAQ

Do your clocks need batteries?
Yes, almost all clocks use one AA battery, which is not included with the clock. The battery can easily be replaced when needed. All clocks are guaranteed quartz movements.